Central Station Dispatcher positions are available for with our regional, well established alarm company. Our central station is located in our Glens Falls, NY office and is manned 24 hours/7 days a week.  Our Central Station Dispatchers are responsible for receiving & verifying alarm signals and dispatching authorities when necessary.

Responsibilities:

• Monitor and respond to alarms
• Dispatch emergency services
• Answer phones and direct calls to appropriate departments
• Interact professionally with customers and emergency responders
• Adhere to company dispatch procedures and policies
• Utilize alarm monitoring software to maintain alarm/customer account information
• Work closely with field technicians, contractors and customers with logging in/out of accounts and verifying alarm signals

Qualifications:

• Must be proficient with computers and multi-line telephone systems
• Ability to multitask and work extended shifts
• Ability to answer phones and direct calls pleasantly and effectively
• Ability to withstand pressure, remain calm & use good judgment in high paced, crisis situations
• Must have strong communication skills   
• Must have positive attitude
• Must be detailed oriented and organized
• Must be dependable and reliable
• Training will be provided